The Sigma Beauty story began in 2009 with power-couple Dr. Simone Xavier and Rene Xavier Filho, a molecular bacteriologist and civil engineer, respectively. They launched Sigma with just one brush set that instantly captured a cult-following and sold out. Since then, the cosmetics company has continued to research, develop, test, and grow with an innovative drive – creating groundbreaking products that have secured the Sigma brand as an industry leader.
More and more customers – both B2C and B2B – find their way to Sigma’s webstore every day through its network of advocates and its powerful email campaigns. And the company knew that to continue delivering the best possible customer experience in the face of growing demand, it needed to overhaul its infrastructure.
It was clear to Sigma that it needed a more advanced and scalable WMS to support its ambitious growth goals.
"Our old WMS was very manual. Reporting was all done through spreadsheets, and we had no way to scan items in the warehouse. Tracking inventory was tough – especially when things weren’t barcoded – and handling sales peaks was a major struggle. To make matters worse, the system offered very poor integration with Magento." - Jessica Knutson, Senior Operations Manager, Sigma Beauty.
Sigma looked into the Peoplevox WMS – and they found that it was an ideal fit. Specifically designed to handle warehouse management for e-commerce order fulfilment, Peoplevox offered all of the functionality that Sigma required.
Most notably, Peoplevox includes a native Android app for mobile barcode scanning and capture, making it easy for Sigma to keep track of all of the items that pass through its warehouse. Additionally, powerful reporting tools completely eliminate the need for manual spreadsheets.
With Peoplevox in place alongside Magento 2, Sigma is enjoying a host of benefits. From warehouse staff to management, everyone involved in the fulfilment process can work more effectively and efficiently.
Now, even with the revamped website driving increased sales, Sigma can easily handle peak order volumes. Optimised workflows and powerful tools help the cosmetics company ship more orders more quickly than ever, ensuring it can maintain its world-class service levels as the business continues to grow.