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Boost Customer Retention with Descartes Peoplevox + Swap

Brands can fully consolidate their tech stack from multiple solutions to Swap + Descartes Peoplevox. This integration streamlines processes: retailers get full visibility into outgoing and incoming goods and customers receive and return orders on their terms.
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Swap integration with Peoplevox

Swap and Peoplevox are totally aligned when it comes to our vision for how brands should operate. Own your fulfillment process, keep your tech stack agile, and drive growth for your brand through seriously good customer experience. Integrating these two platforms provides a total solution for brands looking to scale operationally while providing that killer sales experience for their customers, end to end.

Leo Connolly

Partner Marketing, Descartes

Brands with Ambition Opting for Better Systems and Scalable Growth

Acquiring new customers through digital channels is more expensive than ever. Investing in customer retention and customer experience is the smart, long-term investment.

Here are some of the fast-growth merchants who have integrated Swap with Descartes Peoplevox to improve their returns and exchanges process alongside their ecommerce warehouse management system.

Sync RMAs

When a customer generates a return or exchange in Swap, that data gets sent straight to Peoplevox so the warehouse knows what items are coming in ahead of time. You can also make this stock re-available to sell before you have it.

Cut Out Manual Tasks

A Peoplevox + Swap tech stack removes every manual process from Goods-In to Goods-Out and back again. No spreadsheets, data entry or paper picklists – they don’t cut it at scale.

Automate Returns Processing

Receive and inspect items in the warehouse, then automatically push the return back into Swap and onto the customer for refunding, all in the Peoplevox returns module on the handheld.

Lean but Powerful Tech Stack

Swap provides one login for your entire operation including shipping, tracking, insurance, returns, and recycling. With the Peoplevox integration, we combine as the backbone of all your ecommerce logistics.

Descartes Peoplevox Ecommerce
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Descartes Peoplevox isn’t just software.
It’s the operational foundation for brands that want to scale fast, stay accurate, and protect margins while delivering a world-class customer experience.

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