Before Peoplevox, we were stuck using paper pick lists. Working with Descartes helped us to improve picking accuracy and efficiency straightaway.
Common Problems Solved by Adding Peoplevox Alongside NetSuite
Inefficient Order Fulfillment
NetSuite has some warehouse management capability, but is not designed to be used at scale for ecommerce-style order profiles. As an ERP, it is a system of record, not a system of action. Peoplevox provides ecommerce specific workflows, including 9 configurable picking methods, designed to handle surging order volumes without falling over.
Inaccurate Inventory
A lack of continuous stock-taking and inventory tracking functionality can leave warehouses operating on NetSuite with incorrect stock listed across their sales channels. Implementing a specialist WMS adds an extra layer of real-time inventory accuracy and reduces the chance of overselling or unfulfillable orders.
Limited Storage Capacity
NetSuite driven static storage methods are restrictive and often force a premature move to a larger warehouse for growing businesses. Peoplevox enables dynamic storage, maximizing existing capacity and flexibility by as much as 40%.
Slow and Costly Shipping
Retailers need options when it comes to shipping, both to ensure the best rates for themselves and a range of choices for their customers. Peoplevox integrates with leading carriers, automates label generation, and optimizes shipping processes.
Working with NetSuite Retailers Handling 1,000 to Over 100,000 Orders a Day
Key Benefits for Existing NetSuite Users
Increased Picking and Packing Speed
Peoplevox utilizes intelligent algorithms and barcode scanning to optimize pick routes and automate workflows, leading to a significant increase in fulfillment speed.
Improved Order Accuracy
The system minimizes human error with barcode scanning at every stage, leading to near-perfect shipping accuracy (99.9%) and a reduction in costly returns.
Real-Time Inventory Synchronization
Peoplevox keeps inventory levels up-to-date in the ERP, preventing overselling and ensuring customers always have an accurate view of available stock. This builds trust and reduces customer service issues.
Dynamic Storage Optimization
The system moves away from static storage to a more efficient dynamic approach, allowing for increased storage capacity and flexibility within the warehouse.
Reduced Labor Costs
Peoplevox’s automation allows businesses to operate with a leaner team, reducing labor costs without sacrificing output.
Streamlined Shipping Processes
Integration with carriers like ShipRush automates label printing, optimizes carrier selection, and simplifies dispatch processes.
Essential WMS Features for Ecommerce Operations
Mobile-First Design
Peoplevox is designed for mobile devices, enabling warehouse staff to work efficiently from anywhere in the warehouse.
User-Friendly Interface
Easy to learn and use, even for temporary staff. Peoplevox requires minimal training time for new hires, making onboarding a breeze.
Scalability
The system is built to grow alongside your business, easily accommodating increased order volumes and expanding product lines.
Powerful Reporting
Peoplevox provides valuable insights into warehouse performance, helping retailers identify areas for improvement and make data-driven decisions.
How does a WMS integrate into an ERP like NetSuite?
Peoplevox complements NetSuite in a tech stack by influencing our area of specialty: fulfillment for ecommerce. Anything NetSuite handles that is tied to the warehouse, Peoplevox is implemented to upgrade. The WMS works to ensure accuracy and speed across all processes with updates made back to the ERP real-time. Everything is recorded, everything is accountable, everything is reliable.
There are two approaches to implementing a specialist WMS alongside NetSuite. Complex, omnichannel businesses may opt for a ‘linear’ flow, where all sales channels feed into NetSuite, and then in turn NetSuite and Peoplevox interface for any orders shipped from the warehouse.
High volume, rapidly scaling ecommerce merchants may opt for a ‘hybrid’ model – Peoplevox connects directly to the ecommerce sales channel, e.g. Shopify, for direct order fulfillment flows, and in parallel connects to NetSuite to update inventory counts. This is particularly powerful, as NetSuite is not designed to handle tens of thousands of incoming orders a day, and could become a bottleneck to getting those orders into the hands of the warehouse team.
With the new solution, we have achieved a 25% increase in fulfillment efficiency with an error rate of less than 1%. Implementing Descartes’ ecommerce WMS into our global, 54,000sq ft distribution centre is an important milestone for our business. The software is helping us operate to our full potential!
You need to be able to bring in manpower and allow them to hit the ground running – knowing that your WMS is going to be bombproof and eradicate 99% of human error opportunities. You need to be confident that the millions of units you have in stock are actually there and in the correct locations and that your systems are going to let you know when those items need to be replenished.
See NetSuite + Peoplevox in Action
Our intuitive software streamlines picking operations by building efficient pick routes and rapid pick, pack, ship workflows.
Sara Davies MBE, CEO and Founder of Crafter’s Companion, demonstrates Peoplevox powering her warehouse operations while NetSuite works behind the scenes.
