The unstoppable wave of e-commerce means quality of fulfillment must be the priority when building a brand. Adding Peoplevox to Netsuite is the way to safeguard that customer experience as you scale.
Jason Greenwood, Director of E-Commerce at HealthPost, talks us through his mindset scoping a digital transformation for the back-end operations for New Zealand's largest online health and wellness store.
We fit in by influencing our area of speciality: fulfillment for e-commerce. Anything NetSuite handles that is tied to the warehouse, Peoplevox is implemented to upgrade: from purchase orders being created through to order shipment and returns. It works to ensure accuracy and speed across all processes. Everything is recorded, everything is accountable, everything is reliable.
We know that the end to end experience you're able to provide to your customers is crucial. Putting the right systems in means no possibility of overselling, no room for human error, and no reason for any warehouse processes to lead to late, inaccurate or cancelled orders.
