Returns
Faster, Smarter Returns That Protect Your Bottom Line
Returns are inevitable in ecommerce — but delays, errors, and overselling don’t have to be. Descartes Peoplevox gives your team the tools to process returns quickly, accurately, and without paper. Get stock back into inventory faster, refund and exchange quicker, and sync every return in real time with your ecommerce and enterprise resource planning (ERP) systems.
Handling High Return Volumes Manually? That Stops Here.
Return rates often reach 30%—and they spike after peak. If you’re still using printed forms and spreadsheets, you’re losing time and money. Peoplevox replaces manual steps with real – time scanning, barcode – verified processing, and instant inventory updates.
Key capabilities
Scan Sales Order or return merchandise authorization (RMA) ID to instantly pull up expected items
Validate return reason and item condition at the bench
Route stock to pick face, bulk, or quarantine zones
Trigger immediate inventory updates for resale or resolution
No delays. No data entry. Just accurate, efficient returns.
Returns Workflows That Fit How You Operate
Every warehouse is different. Peoplevox adapts to your space, staffing, and return handling preferences.
Return Processing Features:
Sales Order or RMA Lookup
Scan to retrieve all expected return data—no paper required.
Barcode Verification
Ensure every item scanned matches what’s been returned—reducing errors and fraud.
Condition Assessment & Routing
Automatically direct items to quarantine, pick face, or temporary zones based on condition.
Unit - Level Stock Control
Return items to specific bins, with full traceability and audit trail.
Container Support
Log entire return pallets or packages via license plates (container barcodes) for faster processing.
Make Resellable Stock Available Instantly
Once an item is scanned, approved, and verified, it’s immediately returned to sellable inventory. Real – time syncing with Shopify, NetSuite, Brightpearl and other connected systems ensures stock is visible across all channels—reducing overselling and speeding up reorders.
Benefits:
- Cut refund and exchange time
- Enable real – time resale
- Improve customer satisfaction
- Reduce lost sales from invisible stock
Seamless RMA Integrations with Your Returns Portals
Peoplevox’s RMA module connects to leading returns platforms – Loop Returns, ReturnGO, AfterShip Returns, Swap and more – so return data flows automatically into your warehouse system.
What this means for you:
- Pre-advised returns appear in the system before goods arrive
- Expected items, reasons, and conditions are pre-loaded
- Staff can override condition codes if needed on inspection
- Even carrier tracking numbers can trigger a return intake
What You Get From Smarter Returns Handling
Resell Faster
Accurate items go straight back to the pick face with one scan.
Fewer Errors
Barcode validation at every step keeps inventory data clean.
Quicker Refunds
Get customers their money back sooner—and reduce service tickets.
Real-Time Inventory Accuracy
Your systems reflect exactly what’s in the building.
Zero Paperwork
From returns initiation to routing—every step is digital.
Team Efficiency
Returns get done in minutes—not hours—and require less training.
Trusted by Brands Like Yours
FAQ
How does Peoplevox speed up returns?
Mobile scanning replaces manual entry, and item routing is automated—getting items processed in minutes.
Can returns be processed without paperwork?
Yes. Staff scan a Sales Order or RMA ID to see exactly what’s expected—no printed forms needed.
What happens to unsellable items?
Peoplevox automatically routes damaged or incorrect items to a designated quarantine zone to keep them out of sellable stock.
How fast can stock be resold?
Immediately. Verified, resellable items are moved to pick faces and reflected in inventory instantly.
Does Peoplevox connect with returns platforms?
Yes. We integrate with returns portals like Loop, ReturnGO, Swap, and AfterShip to sync returns data and speed up processing.
