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Peoplevox Updates

Why Mobile? Why Android?

Leo Connolly
  • 19 October 2020
  • 8 min read

Android for Warehouse Management

We’re going to look at one of the most common topics that comes up when we speak with brands and retailers that are looking at moving from a manual based process, like a paper based pick and pack, in their warehouse.

Usually they are at reasonable scale, doing somewhere between a couple of hundred to a 1000 orders a day, and sometimes even you’ll find larger retailers, who have been around for a while with physical retail stores, looking to invest in their e-commerce fulfillment having grown much more significantly online than offline.

In any case, when we are looking to help with fulfillment for e-commerce, there’s a fairly set process we take brands through.

1 - Make sure we’ve got accurate inventory in the warehouse, and therefore we’ve got accurate inventory online, to stop oversells. To do this, we make updates in the system at the point of action with mobile devices. 

2 - Using these devices also crucially allows us to put in barcodes and barcode scanning across the warehouse, on all locations and all SKUs. Barcodes, unlike the human eye, don’t make mistakes! So if we get everything labelled correctly and we get goods-in right, when we are picking we can trust the process, trust the scans and not need to rely on local knowledge 

3 - With that set up, we are primed to unlock your team, and give you the capability to get more orders out. We see how, with increasing proficiency, brands are favouring sales events, limited launches and other similar tactics that create peaks in demand to drive their sales. For this to be a success, you have to scale up the capacity of fulfillment to match, sometimes even just for a few days at a time. So, by having all the ‘knowledge’ in the mobile devices and not in the heads of the team, you can bring extra people in and everyone goes faster and more accurately. 

With a bit of luck, that’s a fairly straightforward concept to buy into - mobile devices to scan items around in the warehouse is a very good idea. Obviously though, there’s a next step… what type of mobile devices are going to be best? 

gymshark 1st warehouse

 

WHY AN APP VERSUS BROWSER?

For mobile devices, Peoplevox has a specific mobile application, downloadable from the Google Play Store. We believe that to be the best way forward for ecommerce fulfillment purposes, and here’s why:

1 - You need to be fast. Loading screens are not an option. Trying to work on a web browser creates unneeded tasks like rendering the entire screen on every page load, large data calls to and from the main database, complete reliance on WiFi connection… it would be a slow and painful task to pick 100 orders, let alone 1000 in a day.

2 - It’s accessible and customizable. When you think about the things you use most frequently on your phone - Instagram, Messenger, the news - it’s all app based. They are much easier to access, the teams behind building the apps can create the best user experience, and you are able to save your settings and have a custom, bespoke set-up for yourself, rather than a one-thing-for-everyone approach through a www. 90% of what happens in a warehouse is done on a mobile device, there are huge productivity gains to be made by making the app as smooth as possible, so our investment is a no-brainer.

Most systems have totally discounted the non-app approach, but it is still one to look out for (and avoid!), especially in ERP Add-Ons.

 

handset for wmsRugged device for Android by ScanSKU

WHY NOT APPLE / IOS?

On paper, the Apple-like experience sounds great: the majority of people are used to it in their daily lives, the UI is often clean and intuitive, a lot of systems out there have followed this path, and often the brands we speak to have Apple at the forefront of their thinking going into a WMS discovery process.

The most limiting factor within the Apple/iOS world is the hardware available, its durability and its value.

Firstly, you could spend £100 on an iPod touch from 4-5 years ago and get something with a terrible battery life… equally you could spend upwards of £1000 on a brand new iPhone and get a reasonable to strong battery life.

Next, there is no Apple device with a built in laser scanner. Some have cameras, which can scan barcodes, and some you have to connect via bluetooth to a separate scanning tool. Neither of these ways are as reliable or effective as having a device with an in-built laser scanner. Laser scanners are faster than normal mobile cameras, whilst the bluetooth pairing means an added step of processing the data from the scanner, transferring that into the mobile device itself, and then creating the action.

Finally, with regards to downloading any app, you’d have to become a part of the Apple App Store ecosystem. When you hear stories about some of the biggest gaming companies in the world having issues and disputes with Apple over App Store listings, monetisation and so-on, you are inclined to stay well clear and look for a distribution method that is free from financial/marketing implications.  

 

WHY ANDROID?

android warehousePeoplevox Mobile App

Appropriate hardware. When you’re putting in a WMS, the devices the system will run on are crucially important to the success of operation as a whole. We aren’t beholden to any one manufacturer. So long as we have a 2D scanner and a barcode to zap, we’ve had clients go with Zebra, ScanSKU, Ulefone and others successfully. The great benefit of an open operating system like Android, is that a variety of manufacturers are able to come in and develop purpose built devices, such as robust, rugged ‘mobile Android’ devices specifically for use in warehouses. This gives users a choice and helps to keep prices competitive. 

We always ALWAYS encourage our users to ‘try before you buy’ with devices - at the very least, buying one device first, testing, sharing with the team and getting feedback from them as well as running it through its paces from a systems and utility perspective, before committing to a larger order. Often you can even return the one device within 30 or 60 days. 

Going back to that one word, ruggedness. It’s often overlooked, but you can always tell a warehouse has gone with the wrong type of devices, if you see a graveyard of busted screens, broken devices and devices that lose battery life fast. Warehouses are not bouncy castles. Things get dropped, smashed, scraped and grazed and the team whizzes round to get all those orders out on time. The tools need to be fit for the job, and in this case, the mobile devices need to be tough. They need to be able to handle more than the odd bump and scratch! Especially when you consider one device being out of action, broken, and the cost of that day’s labour gone with the wind, if you have one warehouse team member rota’d on but unable to carry out their work. 

There’s a few big things to it from a technical perspective as well that makes Android the best place for us to develop. 

We’re able to store device data locally with Android, meaning if your WiFi connection does drop out temporarily, you can carry on operating as the device stores the actions, then when you re-connect, those actions will sync back up with the main database without a hitch. It also means no loading screens or freezes and no lost data! 

We’ve also been able to create a really user friendly, easy to train mobile app that is downloadable for free from the Google Play store - you can go and get in on your Android device right now if you’d like to play around with it.

wms android

Finally, our own configurability of the system is advanced but really straightforward. We’re able to create different views for different clients, change some of the processes and flows depending on how the client is set up and how they like to do things, and really tailor the experience of the product to suit each clients’ needs, subject to things like item type, size of warehouse, team member capability. On that last point especially, we can arrange to have the mobile app provide full functionality to managers and permanent employees, whilst a temporary worker for example could just see the most basic of actions, such as ‘pick’, to keep them on task and off any configuration areas. Faster training, easier use, no dramas.

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