I’m delighted to announce a new partnership with ZigZag Global to provide a multi-carrier returns solution integrated with Peoplevox.
ZigZag Global is a software solution to help ecommerce retailers manage returns domestically and globally.
The ZigZag platform connects major retailers to a global network of over 220 warehouses, 100 carrier solutions, and 26 marketplaces in over 130 countries - all from a single integration. ZigZag uses predictive analytics to understand the most cost-effective and energy-efficient route to work out if a retailer should hold and resell returned products in local markets or bring them back via consolidation.
“ZigZag has been on our radar for a while and it is a slick customer experience which we feel compliments the Peoplevox platform perfectly. We are both part of the circular economy and we feel there is a lot of synergy between the two platforms. ZigZag is carrier agnostic which we felt was really important to give retailers and consumers the best possible choice of returns options.”
Jonathan Bellwood, CEO at Peoplevox
Example of the ZigZag Returns Portal on a mobile device:
ZigZag's mission is to help retailers become more sustainable whilst cutting costs by over 50% and improving the speed of customer refunds by getting stock back in the supply chain more quickly. Returns can be sent by post office, locker or collected directly from a customer’s home.
Peoplevox can now send order feeds straight to ZigZag without setting up any integration, simply enter your Peoplevox credentials into your ZigZag portal.
Returns rates in the UK can be over 50% for some retailers, which is somewhat attributed to the readiness of British shoppers to return items, with 76% of them checking the returns policy prior to purchasing online according to Royal Mail. The importance of the returns process has helped ZigZag quickly become a necessity for e-commerce businesses.
“The Peoplevox WMS platform is a natural fit for us – we have a number of shared clients already so it made sense for us to do a seamless integration so that retailers using the Peoplevox platform can plug into ZigZag in just a few clicks. Peoplevox have some very exciting and fast-growing ecommerce retailers on their software but most retailers need a bit of help when it comes to returns and ZigZag can bring a best-in-class solution to retailers of all sizes.”
Al Gerrie, CEO at ZigZag
Combing Peoplevox’s streamlined warehouse solution with the ZigZag returns management platform allows retailers to cut costs and improve customer satisfaction, in addition to increasing the chance of reselling their returned goods.