Order Management (OMS)
Keep Orders, Inventory, and Fulfillment in Sync
Connect and centralize orders from all your sales channels, and route them to your warehouses, stores, and fulfillment partners. Descartes Peoplevox™ gives growing direct-to-consumer (DTC) retailers the order management system capabilities they need to reduce manual work, fulfill faster, and stay in control through peak season and beyond.
When Order Management Breaks, Fulfillment Slows Down
As ecommerce businesses grow, managing orders across multiple platforms becomes harder. Selling across Shopify, Amazon, marketplaces, and webstores often means repeating the same tasks, updating stock manually, and managing fulfillment separately in each system.
Teams end up:
- Switching between platforms to manage orders and inventory
- Manually updating stock across multiple channels
- Struggling to manage bundles, partial shipments, and backorders
- Dealing with overselling or missed sales as order volumes grow
Order Management Capabilities Built for Ecommerce
Peoplevox brings together order and inventory data across your ecommerce platforms, giving you a clearer operational view and reducing the need to manage orders across multiple systems.
Centralized Order Visibility Across Channels
View orders from multiple stores and marketplaces in one place or within your warehouse management system, so your team can quickly understand what has been sold and what needs to be fulfilled.
Real-Time Order and Inventory Synchronization
Keep stock levels aligned across channels as orders are placed and inventory changes, helping reduce manual updates and maintain more accurate inventory data.
Multi-Platform Integration Across Your Ecommerce Stack
Connect your ecommerce platforms with your warehouse, ERP, shipping, and other systems, so data can move across your operation without needing to replace your existing setup.
Support for Multi-Location Fulfillment
Coordinate orders across warehouses, stores, and fulfillment partners, helping your team manage multi-location operations more efficiently as your business grows.
Descartes Peoplevox accelerated and expanded our fulfillment capabilities, enabling us to ship three times more parcels every day—with the same number of employees and without worrying about order accuracy. Rollout was smooth and we’ve been extremely impressed with the support and service we’ve received from Descartes after going live.
Route Orders Across Your Fulfillment Network
Peoplevox supports routing orders across warehouses, stores, and fulfillment partners, helping coordinate fulfillment across multiple locations. By connecting ecommerce platforms with warehouse, shipping, and backend systems, Peoplevox helps support fulfillment across your ecommerce operation.
Built for Shopify and ERP-Based Operations
Peoplevox integrates with ecommerce platforms and backend systems without requiring businesses to replace their existing setup. For Shopify sellers, this means maintaining familiar workflows while improving warehouse execution. For ERP-led businesses, it means connecting order management data with high-performance fulfillment across systems.
FAQ
What is an ecommerce order management system?
An ecommerce order management system (OMS) helps businesses manage orders across multiple sales channels, synchronize inventory, and coordinate fulfillment processes.
How does an ecommerce order management system work?
An ecommerce order management system connects your sales channels, inventory, and fulfillment operations, helping ensure that orders, stock levels, and updates stay aligned across systems.
Why do ecommerce businesses need an order management system?
As businesses grow across multiple channels, managing orders and inventory manually becomes more complex. An OMS helps reduce manual work, improve visibility, and support more efficient fulfillment.
How does Peoplevox support ecommerce order management?
Peoplevox helps centralize order visibility and synchronize order and inventory data across connected systems, supporting ecommerce order management workflows across multiple platforms.
Can Peoplevox handle bundles and kits?
Yes. Peoplevox supports bundles, kits, and BOM (bill of materials) workflows, including product grouping and component-level fulfillment.
Does Peoplevox work with Shopify and marketplaces?
Yes. Peoplevox supports Shopify, marketplaces, and other ecommerce platforms as part of a connected ecommerce technology stack.
