Showpo approached Peoplevox to address their warehouse chaos, keep their customers satisfied and ultimately preserve their positive reputation.
Showpo relied on a third-party logistics provider (3PL) in Sydney, and a 3PL in LA for US orders. It all functioned well, but they were seeking more control over their supply chain, particularly on fulfilment.
Showpo wanted a solution that they could implement in 3-months that would work alongside their existing technology stack: Magento 1.X, Starshipit and Seko OMNI for global returns. They also wanted a solution that would enable Showpo to go completely paperless.
Working with our consultants, and implementing a new customer service model with Zendesk, Showpo brought their e-commerce fulfilment in-house from a 3PL in order to address their warehousing challenges. Showpo's top priority was to remove the pressure that was being put on its customer service team. This was solved by ensuring orders were sent out on time and returns were processed accurately, to increase the speed goods move through the warehouse, and to ensure 100% inventory accuracy at all times.
Working remotely with our expert implementation team, Showpo implemented Peoplevox's Warehouse Management System. Within 5 weeks they brought their e-commerce fulfilment in-house from a 3PL and took complete control of their customer experience.
After implementing the specialist WMS, Showpo have solved their customer service problems and are now thriving in the e-commerce space. As a result of Peoplevox's Warehouse Management System Showpo have:
