{"id":732,"date":"2025-08-12T06:21:27","date_gmt":"2025-08-12T06:21:27","guid":{"rendered":"https:\/\/www.peoplevox.com\/?post_type=success-story&p=732"},"modified":"2025-10-08T06:57:23","modified_gmt":"2025-10-08T06:57:23","slug":"showpo","status":"publish","type":"success-story","link":"https:\/\/www.peoplevox.com\/en-us\/success-story\/showpo\/","title":{"rendered":"Showpo: Moving Off a 3PL to Boost Customer Experience"},"content":{"rendered":"

[et_pb_section fb_built=\u201d1\u2033 module_class=\u201dcpts-h1s-h2-text-button-image dark-gradient-section gradient-btt\u201d _builder_version=\u201d4.27.4\u2033 locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d1_2,1_2\u2033 make_equal=\u201don\u201d _builder_version=\u201d4.27.4\u2033 background_size=\u201dinitial\u201d background_position=\u201dtop_left\u201d background_repeat=\u201drepeat\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dShowpo\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

Efficient implementation for brand with reputation at stake and an underperforming 3PL<\/p>\n

[\/et_pb_text][et_pb_button button_url=\u201d@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUxNCJ9fQ==@\u201d button_text=\u201dTalk to Us\u201d _builder_version=\u201d4.27.4\u2033 _dynamic_attributes=\u201dbutton_url\u201d _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/08\/showpo-thumb.webp\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d2_3,1_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d2_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dTaking control of the customer experience\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh2\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

Customer satisfaction is a top priority for Showpo<\/a>. So when they experienced warehouse chaos that resulted in customer complaints, they knew that they needed to improve the way that their warehouse operated, in order to keep their reputation in-tact. They needed a solution that would be able to handle the 3,000+ orders per day that they were processing.<\/p>\n

[\/et_pb_text][et_pb_heading title=\u201dThe Background\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n

Showpo is one of Australia\u2019s fastest growing online retailers. Jane Lu established Showpo in September 2010 from her parent\u2019s garage in Sydney. Showpo began as traditional brick-and-mortar storefronts but in 2013 went \u2018all in\u2019 on ecommerce, using social media to drive growth. Showpo\u2019s 50 percent year-over-year growth and an international footprint that accounts for nearly a third of its business presented them with customer service challenges.<\/p>\n

In 2018 Showpo discovered they were struggling with the customer service they could provide. They were experiencing a micro crisis that eventually snowballed into a very large customer service problem. Over the Easter sales period they didn\u2019t resource adequately and had a glitch in their coupon code. This caused chaos in the warehouse, resulting in orders that were not getting out in time, and there were delays processing returns. This caused serious backlash on social media that threatened Showpo\u2019s reputation.<\/p>\n

[\/et_pb_text][et_pb_testimonial author=\u201dDanny Effendi \u201d job_title=\u201dOperations Manager\u201d company_name=\u201dShowpo\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/08\/color-icon_showpo.svg\u201d quote_icon=\u201doff\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

We decided to work with Peoplevox because the Android app was easy to use and they have a platform that can support our growth plans.<\/p>\n

[\/et_pb_testimonial][et_pb_heading title=\u201dThe Brief\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n

Showpo approached Peoplevox to address their warehouse chaos, keep their customers satisfied and ultimately preserve their positive reputation.<\/p>\n

Showpo relied on a third-party logistics provider (3PL) in Sydney, and a 3PL in LA for US orders. It all functioned well, but they were seeking more control over their supply chain, particularly on fulfilllment.<\/p>\n

Showpo wanted a solution that they could implement in 3-months that would work alongside their existing technology stack: Magento 1.X, Starshipit and Seko OMNI for global returns. They also wanted a solution that would enable Showpo to go completely paperless.<\/p>\n

[\/et_pb_text][et_pb_heading title=\u201dThe Solution\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

Working with our consultants, and implementing a new customer service model with Zendesk<\/a>, Showpo brought their ecommerce fulfilllment in-house from a 3PL in order to address their warehousing challenges. Showpo\u2019s top priority was to remove the pressure that was being put on its customer service team. This was solved by ensuring orders were sent out on time and returns were processed accurately, to increase the speed goods move through the warehouse, and to ensure 100% inventory accuracy at all times.<\/p>\n

Working remotely with our expert implementation team, Showpo implemented Peoplevox\u2019s Warehouse Management System. Within 5 weeks they brought their ecommerce fulfilllment in-house from a 3PL and took complete control of their customer experience.<\/p>\n

[\/et_pb_text][et_pb_video src=\u201dhttps:\/\/www.youtube.com\/watch?v=TdH_83ZNmGg&t=36s\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_video][et_pb_heading title=\u201dThe Results\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n

After implementing the specialist WMS, Showpo have solved their customer service problems and are now thriving in the ecommerce space. As a result of Peoplevox\u2019s Warehouse Management System Showpo have:<\/p>\n

Increased their service offering
Extended next-day shipping to 11 pm for Sydney
Won \u2018Technology Champion\u2019 at the ORIAS, The Online Retailer awards event hosted in Sydney, Australia in July 2019<\/p>\n

[\/et_pb_text][et_pb_testimonial author=\u201dPaul Waddy\u201d job_title=\u201dOperations Director\u201d company_name=\u201dShowpo\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/08\/color-icon_showpo.svg\u201d quote_icon=\u201doff\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

We now cover Sydney, Melbourne, Brisbane and Adelaide with our new On Demand same day service. We also pick orders until 11pm for customers in those cities, and deliver on Saturdays for Sydney and Melbourne customers. Not bad for a 6 month old warehouse! Thanks to all that helped.<\/p>\n

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Vertical<\/strong><\/span>
Apparel & Fashion<\/p>\n

Software Integrated<\/strong><\/span>
Magento 1.X<\/p>\n

Region<\/strong><\/span>
APAC<\/p>\n

Company Size<\/strong><\/span>
Enterprise<\/p>\n

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