2. Picking only one order at a time, an inefficient use of time<\/strong><\/p>\n 3. Every item fixed to one location, leaving gaps on shelves and inability to re-organise<\/strong><\/p>\n 4. Product and warehouse knowledge essential, without which, it was impossible to find the right items for orders on time<\/strong><\/p>\n 5. No intelligent pick routing, causing everyone to zig-zag back and forth across the warehouse<\/strong><\/p>\n 6. Hard to train new team members to handle growing order volume<\/strong>s<\/p>\n Efficiency and operational best practice were clearly going to become paramount as volumes of orders grew and hiring new staff to keep up became a requirement. Whilst it was never out of control, the team could tell things were slowing down in the warehouse right when they needed to speed up!<\/p>\n The rest of the business was also starting to see the negative effects of manual fulfillment. The customer service team were handling more complaints about wrong items being sent out and items going missing. In turn, the brand marketing team felt like they could be doing more to improve their overall customer experience and the reputation of the business through better warehousing.<\/p>\n It was at this point Chris made the decision to investigate technology \u2013 specifically, a warehouse barcode system built for ecommerce.<\/p>\n [\/et_pb_text][et_pb_testimonial author=\u201dChris Brian\u201d job_title=\u201dCo-Founder LOVALL\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/chris-lovall.webp\u201d quote_icon=\u201doff\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n Most importantly, Peoplevox is configurable and made for the ecommerce fashion industry. It\u2019s a real specialized piece of software. There are so many systems out there that try and do something for everyone, but it is clear Peoplevox is built exactly for our use case. It\u2019s bulletproof and has significantly reduced human error from the operation.<\/p>\n [\/et_pb_testimonial][et_pb_heading title=\u201dGetting started with Peoplevox: \u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n After seeing the inspirational growth journeys of local brands like Lounge Underwear and Mani\u00e8re de Voir, who they were aware scaled up effectively with Peoplevox, Chris got in touch with us in early 2020, with 5 Warehouse Management System (WMS) goals:<\/p>\n Make much better use of their existing warehouse space, introduce dynamic slotting [\/et_pb_text][et_pb_heading title=\u201dTime to value? Instant impact: \u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n A detailed training and implementation process uncovered some more areas of immediate value for the business. With a smooth Go Live and close support from the team, Lovall were up and running. They\u2019ve never looked back!<\/p>\n Instantly, we freed up unused space in their warehouse, creating a much more useful bulk storage and pick face combination with dynamic locations. This allows any item to be stored in any location, with replenishments triggered automatically as actions. Chris believes this transformation has helped the business to store 3x as much stock in the same warehouse space as before.<\/p>\n [\/et_pb_text][et_pb_heading title=\u201d\u201cImplementing dynamic storage was a GAME-CHANGER for us\u201d.\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n The efficiency of the pickers was also transformed from day one. In the days before a WMS, the team would be walking back and forth across the entire warehouse, picking one order at a time. With Peoplevox the team are following the pick route as instructed on their handheld scanner, picking item after item and following one clean route through the warehouse to pick all the items needed for multiple orders. The past processes were riddled with picking errors and manual intervention, but now, using barcodes and scanners means you can\u2019t \u2018pick\u2019 anything other than the right item. Everyone in the team is now working faster, more accurately and more productively with the WMS in play.<\/p>\n [\/et_pb_text][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/lovall-warehouse-1.jpg\u201d title_text=\u201dlovall-warehouse-1\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][et_pb_heading title=\u201dTrust the system \u2013 focus on growth:\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n Driving operational efficiency and knowing that your warehouse can keep up with any demand you throw at it is a huge win for the owners of any business. Chris and Kane are aware of how important their reputation is in the market, so being known for exceptional customer experience and always delivering the goods is a massive win.<\/p>\n What\u2019s more, it\u2019s about having trust in your warehouse and being able to focus on the other elements of the business. Chris and Kane didn\u2019t start a fashion company to run a logistics operation, so knowing they have this bulletproof system in the back-end that keeps them ticking over offers huge confidence that they can go ahead and invest in the brand, growing their marketing efforts and customer base. Chris explains:<\/p>\n \u201cYou see some businesses having to turn off their website, or announcing huge delays to shipping, whenever their operation gets overwhelmed. It\u2019s such a fundamental part of the business, so it\u2019s really reassuring that we have Peoplevox working for us in the background. You can trust it, and it\u2019s a real platform to grow from.\u201d<\/p>\n With the brand evolution of Love Leggings into Lovall, this trust was more important than ever:<\/p>\n \u201cOur core focus is brand awareness, growing our reputation. People know that the product is great and the service is excellent. We\u2019re extremely confident about bringing more and more people to the site now, with these foundations in place for serious scale.\u201d<\/p>\n [\/et_pb_text][et_pb_heading title=\u201dLong term foundations and Peak trading: \u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n Talking of reputation, it was ours that first drew Lovall to work with us, and that client-vendor relationship is something we actively develop and cherish.<\/p>\n \u201cWe went with you guys because we saw so many other fashion retailers partnered with you. Those types of brands are reaching aspirational levels of success and we want to follow in their footsteps. Peoplevox is genuinely such a great system. It\u2019s efficient, it\u2019s stable and it just gives you the confidence you need.\u201d<\/p>\n \u201cMost importantly, Peoplevox is configurable and made for the ecommerce fashion industry. It\u2019s a real specialized piece of software. There are so many systems out there that try and do something for everyone, but it is clear Peoplevox is built exactly for our use case. It\u2019s bulletproof and has significantly reduced human error from the operation.\u201d<\/p>\n \u201cThe last Peak period we traded through was strong, and even still, we could tell our warehouse would be able to handle so much more next year with the same staffing. Without Peoplevox, we\u2019d probably need to hire about twice as many people to get through that number of orders in a day.\u201d<\/p>\n
Remove human error and mistakes from the pick, pack and dispatch process, to increase efficiency and improve the customer experience
Cut down on walking time for employees by introducing smart pick routing and picking multiple orders in one go
Make onboarding and training of new staff easier
Stop \u2018tribal knowledge\u2019 from being required to work effectively in the warehouse<\/p>\n
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[\/et_pb_code][et_pb_code _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_code][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n