{"id":712,"date":"2025-08-11T14:22:48","date_gmt":"2025-08-11T14:22:48","guid":{"rendered":"https:\/\/www.peoplevox.com\/?post_type=success-story&p=712"},"modified":"2025-10-07T12:53:27","modified_gmt":"2025-10-07T12:53:27","slug":"big-frog-supply","status":"publish","type":"success-story","link":"https:\/\/www.peoplevox.com\/en-us\/success-story\/big-frog-supply\/","title":{"rendered":"Big Frog Supply: Conquering Warehouse Challenges and Ensuring Fast Fulfillment"},"content":{"rendered":"

[et_pb_section fb_built=\u201d1\u2033 module_class=\u201dcpts-h1s-h2-text-button-image dark-gradient-section gradient-btt\u201d _builder_version=\u201d4.27.4\u2033 locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d1_2,1_2\u2033 make_equal=\u201don\u201d _builder_version=\u201d4.27.4\u2033 background_size=\u201dinitial\u201d background_position=\u201dtop_left\u201d background_repeat=\u201drepeat\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dBig Frog Supply\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

Ensuring fast fulfillment and driving greater warehouse control and visibility<\/p>\n

[\/et_pb_text][et_pb_button button_url=\u201d@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUxNCJ9fQ==@\u201d button_text=\u201dTalk to Us\u201d _builder_version=\u201d4.27.4\u2033 _dynamic_attributes=\u201dbutton_url\u201d _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/08\/big-frog-supply-thumb.webp\u201d title_text=\u201dbig-frog-supply-thumb\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d2_3,1_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d2_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dConquering Warehouse Challenges and Ensuring Fast Fulfillment\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh2\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

\u201cYou Need It, We Hop to It!\u201d The motto of Big Frog Supply became difficult to live up to as sales grew and SKUs numbered over 100,000. Multi-warehouse inventories demanded a software solution to organize complex warehouse operations and eliminate the daily panic of order fulfilllment. When stress in the warehouse became too high and mis-ships too costly, Big Frog Supply sought relief in the Descartes Peoplevox\u2122 warehouse management system (WMS) paired with Descartes ShipRush\u2122 shipping software. The switch resulted in significantly improved warehouse control and visibility, happier workers, and tens of thousands of dollars in recouped costs.<\/p>\n

[\/et_pb_text][et_pb_heading title=\u201dChallenge: Warehouse chaos, stress, mis-ships, and loss of profit
\n\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n

In September 2022, before the go-live of Descartes Peoplevox, the end of each day at Big Frog Supply\u2019s seven warehouses felt like a fire drill. Tension ran high as workers raced to dig through new orders, ensure things shipped on time, and fix yesterday\u2019s problems. The company, which often shipped large, heavy items worth upwards of $2,000, was losing thousands of dollars in profits every month due to mis-ships and warehouse inefficiencies. The business was bleeding money to keep customers happy and fulfilll its promise of fast shipping.<\/p>\n

Founded in 2013, Big Frog Supply is a B2B ecommerce business selling items for plumbing, lighting, electrical, HVAC, irrigation, and outdoor living. The company owns 100,000+ SKUs in 7 warehouses based in Virginia and Florida, USA. Its #1 goal is fast and accurate order fulfilllment.<\/p>\n

[\/et_pb_text][et_pb_heading title=\u201dSolution: Greater warehouse control and visibility
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After replacing its legacy WMS with Descartes Peoplevox and Descartes ShipRush and integrating the combined solution with its Cin7\/DEAR ERP, Big Frog Supply immediately experienced full visibility into warehouse operations across all seven locations. Because warehouse managers could see product locations, product movement, inventory metrics, and employee performance data, they began to target the most urgent problems and tackle those first. The biggest challenge? Getting the right item to the right customer, fast.<\/p>\n

Right away, order management improved because of Peoplevox\u2019s ability to organize, filter, and prioritize orders. Colin Kelly explains: \u201cAt four or five o\u2019clock, we now know exactly which orders to focus on and finish by day\u2019s end. Previously, we\u2019d try to double-check this in our systems to confirm, \u2018What\u2019s in? Do we have everything? Have we shipped everything we\u2019re supposed to?\u2019 All of a sudden, we have a single, centralized point to look at. It really saves a lot of time and headaches.\u201d With Descartes ShipRush integration, orders were quickly labeled and out the door.<\/p>\n

Not only did Peoplevox save Big Frog Supply headaches, but it also began to save the company money. \u201cMis-ships are a monster cost,\u201d says Kelly. \u201cIf you mis-ship a $2,000, 85 lb. item, it ends up costing an average of $400. As you can imagine, that adds up quickly. Based on our Q4 trend of improving picking and shipping accuracy with Peoplevox, we expect to reduce mis-ships to less than 1% of all orders in 2023, saving an estimated $50,000.\u201d<\/p>\n

Further, the company already sees cost savings from efficiencies in employee training and warehouse picking strategies. They can train new employees and seasonal workers 2x faster, resulting in decreased training costs and increased productivity. In addition, Peoplevox\u2019s filters equip warehouse workers to increase picking efficiency. \u201cCertain workers are much faster at picking very small, intricate items, so we created a special team to pick those. We filter the orders by size and weight and assign those items to the elite team. Filters help us prioritize,\u201d says Kelly.<\/p>\n

\u201cThe end-of-day feeling in our warehouses has completely changed,\u201d Kelly relates with satisfaction. \u201cNow it\u2019s happiness. We no longer wonder, \u2018Did I do this right?\u2019 The end goal is met every day, and everyone sees it.\u201d<\/p>\n

[\/et_pb_text][et_pb_testimonial author=\u201dColin M. Kelly \u201d job_title=\u201dManaging Director\u201d company_name=\u201dBig Frog Supply\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/08\/color-icon_bigfrogsupply.png\u201d quote_icon=\u201doff\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n

We have to be fast. We just have to. This software gives you total control of your warehouse game plan, and you have visibility into every part of the execution. Are you performing well or not? I think that\u2019s the biggest piece: with Peoplevox, we all understand exactly what we have to do each day to succeed.<\/p>\n

[\/et_pb_testimonial][et_pb_heading title=\u201dThe Results: 99% Picking Accuracy\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

The company anticipates less than 1% miss-picks in 2023 based on picking accuracy trends collected from Peoplevox reports in Q4 2022. Results reflect a significant decrease in picking and shipping errors.<\/p>\n

88% Savings on Equipment<\/strong>
The company previously used Apple iOS devices in the warehouse, costing $1500-2500 per device. With the new Peoplevox Android app, they switched to Samsung devices costing $250 or less, saving $60,000.<\/p>\n

2X Faster New Hire Training<\/strong>
Because Peoplevox is such a user-friendly program, Big Frog Supply can now train employees and seasonal workers in 50% of the time it previously took. This results in training cost savings and greater productivity.<\/p>\n

$50,000 Est. Savings on Mis-Ships <\/strong>
Before Peoplevox, each mis-shipped order would cost the company $400 on average, with 10-12 mis-ships per month. By decreasing mis-ships to less than 1%, savings may approach ~$50,000 per year.<\/p>\n

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Vertical<\/strong><\/span>
Hardware, electricals and outdoors<\/p>\n

Software Integrated<\/strong><\/span>
Cin7 Core (Dear Systems)<\/p>\n

Region<\/strong><\/span>
North America<\/p>\n

Company Size<\/strong><\/span>
Scale Up<\/p>\n

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