{"id":242547,"date":"2025-09-17T14:42:35","date_gmt":"2025-09-17T14:42:35","guid":{"rendered":"https:\/\/www.peoplevox.com\/?post_type=success-story&#038;p=242547"},"modified":"2025-10-08T06:24:05","modified_gmt":"2025-10-08T06:24:05","slug":"unimart","status":"publish","type":"success-story","link":"https:\/\/www.peoplevox.com\/en-us\/success-story\/unimart\/","title":{"rendered":"Unimart: 54% Faster Fulfillment and 100% Picking Accuracy"},"content":{"rendered":"<p>[et_pb_section fb_built=\u201d1\u2033 module_class=\u201dcpts-h1s-h2-text-button-image dark-gradient-section gradient-btt\u201d _builder_version=\u201d4.27.4\u2033 locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d1_2,1_2\u2033 make_equal=\u201don\u201d _builder_version=\u201d4.27.4\u2033 background_size=\u201dinitial\u201d background_position=\u201dtop_left\u201d background_repeat=\u201drepeat\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dUnimart\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>Peoplevox and Brightpearl teaming up once more drives 90% revenue growth with full systems overhaul!<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u201d@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUxNCJ9fQ==@\u201d button_text=\u201dTalk to Us\u201d _builder_version=\u201d4.27.4\u2033 _dynamic_attributes=\u201dbutton_url\u201d _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/unimart.webp\u201d title_text=\u201dunimart\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d2_3,1_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d2_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dAbout\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh2\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n<p>When the COVID-19 pandemic triggered a surge of growth for Unimart\u2019s ecommerce business in 2020, its warehouse quickly spun out of control. Backlogged orders piled on the floor, employees were stressed to the point of tears, and the founder\u2019s whole family helped pick orders every weekend just to keep the business from failing. Then, in August 2020, Unimart launched Descartes Peoplevox\u2122 warehouse management system (WMS) with Brightpearl retail operating system. The company gained peace of mind, control over the warehouse, and a stable tech stack that could support continual growth.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dChallenge: Rapid growth, unfulfilled orders, unhappy customers\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>In August of 2020, before implementing Descartes Peoplevox, Unimart was receiving an average of 250-300 orders per day. With only a handful of warehouse workers, <a href=\"https:\/\/www.peoplevox.com\/blogs\/how-to-be-a-faster-warehouse-picker?hsLang=en-us\">the company struggled to pick orders fast enough<\/a> to meet shipping deadlines. Orders were months behind schedule, and customers called every day to complain and ask when their items would arrive. The company had outgrown its old fulfillment process and needed help, fast.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dSolution: Greater warehouse control and scalability\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>After launching Descartes Peoplevox with Brightpearl retail operating system, Unimart immediately started clearing backlogged orders. Within two to three days, they shipped approximately 3,000 orders and caught up. As a result, the company experienced relief from the piles of items cluttering the warehouse, and their customers finally received their orders.<\/p>\n<p>Next, Unimart leveraged Descartes Peoplevox\u2019s organizational tools to rearrange warehouse inventory. According to Jimenez, \u201cWe felt we needed to take control of our warehouse rather than the other way around. With Peoplevox, everything is tracked. It creates a trail for every single item which makes the team accountable for their actions and reduces errors.\u201d Unimart used the new WMS to group items by size rather than by type. Not only did the reorganization save space, but it also reduced average order fulfillment time by 54%, down from 48 hours to 22 hours per order.<\/p>\n<p>In addition, the company streamlined order processing and fulfillment workflows to ensure every order was picked correctly and shipped on time, every time. Brightpearl\u2019s integration with Unimart\u2019s webstores automatically pulled all the orders into one place and organized them. Then, the Brightpearl\/Descartes Peoplevox integration fed all the orders into the WMS. From there, warehouse workers began using guided pick paths to eliminate picking errors and greatly increase efficiency. The new warehouse process resulted in happy customers, sustainable growth, and helped contribute to a 90% increase in revenue from 2020 to 2022 as average order value increased.<\/p>\n<p>By building a scalable technology stack, Unimart positioned itself to continue growing, using tech as a competitive advantage. Jimenez stated, \u201cNow we\u2019re able to handle volume, and that\u2019s one of the reasons why we\u2019ve been able to grow in this market relative to other players. Because what happens is, competitors break down. They cannot handle the volume [of orders] because they don\u2019t have the right tools. But we do.\u201d<\/p>\n<p>With Descartes Peoplevox and Brightpearl to support its growth strategy, Unimart intends to expand its footprint into Central America in the coming year.<\/p>\n<p>[\/et_pb_text][et_pb_testimonial author=\u201dRoberto Jimenez\u201d job_title=\u201dCEO \u201d company_name=\u201dUnimart\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/color-icon_unimart.svg\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d quote_icon=\u201doff\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<\/p>\n<p>Now we\u2019re able to handle volume, and that\u2019s one of the reasons we\u2019ve been able to grow in this market relative to other players.<br>Because what happens is, competitors break down. They cannot handle the volume [of orders] because they don\u2019t have the right tools. But we do.<\/p>\n<p>[\/et_pb_testimonial][et_pb_heading title=\u201dKey Results:\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p><strong>100% Picking Accuracy<\/strong><br>By entering the location of every item as it enters the warehouse and scanning every item picked, Unimart achieves 100% picking accuracy and ensures that each customer receives the right item, on time, every time.<\/p>\n<p><strong>54% Faster Fulfillment<\/strong><br>With the new system, workers reduced the median fulfillment time per order from 48 hours to 22 hours. Managers use dashboard metrics to hold workers accountable for their productivity, helping them set and achieve fulfillment goals.<\/p>\n<p><strong>90% Revenue Growth<\/strong><br>By using a stable and scalable warehouse tech stack, Unimart solves fulfillment problems, ensures customer satisfaction, and continues to grow. This has helped to drive a 90% increase in Q2 2022 revenue over Q2 2020.<\/p>\n<p><strong>0% Backlogged Orders<\/strong><br>Today, Unimart\u2019s fulfillment process easily keeps pace with incoming orders. Instead of buckling under backlogged orders as they did in 2020, the organization now maintains a 0% backlogged orders status.<\/p>\n<p style=\"padding-left: 40px;\">\u201cNow we\u2019re able to handle volume, and that\u2019s one of the reasons we\u2019ve been able to grow in this market relative to other players.<br>Because what happens is, competitors break down. They cannot handle the volume [of orders] because they don\u2019t have the right tools. But we do.\u201d<\/p>\n<p style=\"padding-left: 40px;\"><strong>Roberto Jimenez<\/strong><br><strong>CEO Unimart<\/strong><\/p>\n<p>Our partners Brightpearl by Sage were instrumental in this project. Roberto was good enough to conduct two interviews with us, so for Brightpearl\u2019s version of the story, <a href=\"https:\/\/www.brightpearl.com\/customer-stories\/unimart?utm_campaign=BP%20customer%20stories&amp;utm_source=peoplevox\">you can check out the article here.<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u201d1_3\u2033 module_class=\u201dlight-section\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_code _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<img src=\"https:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/color-logo_unimart.svg\" alt=\"color logo unimart\" class=\"logo-img\" loading=\"lazy\" decoding=\"async\">[\/et_pb_code][et_pb_code _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_code][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Vertical<\/strong><\/span><br>Fashion, electronics, household &amp; more<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Software Integrated<\/strong><\/span><br>Brightpearl and b.solutions<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Region<\/strong><\/span><br>Costa Rica<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Company Size<\/strong><\/span><br>Scale Up<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>See how Unimart cut fulfillment time by 54%, achieved 100% picking accuracy &#038; doubled revenue with Peoplevox WMS\u2014turning backlog into scalable growth. 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