{"id":242536,"date":"2025-09-17T14:08:34","date_gmt":"2025-09-17T14:08:34","guid":{"rendered":"https:\/\/www.peoplevox.com\/?post_type=success-story&#038;p=242536"},"modified":"2025-10-08T08:13:27","modified_gmt":"2025-10-08T08:13:27","slug":"mister-zimi","status":"publish","type":"success-story","link":"https:\/\/www.peoplevox.com\/en-us\/success-story\/mister-zimi\/","title":{"rendered":"Mister Zimi: Moving to a New Warehouse to Drive Growth"},"content":{"rendered":"<p>[et_pb_section fb_built=\u201d1\u2033 module_class=\u201dcpts-h1s-h2-text-button-image dark-gradient-section gradient-btt\u201d _builder_version=\u201d4.27.4\u2033 locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d1_2,1_2\u2033 make_equal=\u201don\u201d _builder_version=\u201d4.27.4\u2033 background_size=\u201dinitial\u201d background_position=\u201dtop_left\u201d background_repeat=\u201drepeat\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dMister Zimi\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>Moving into a new warehouse and away from a 3PL<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u201d@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUxNCJ9fQ==@\u201d button_text=\u201dTalk to Us\u201d _builder_version=\u201d4.27.4\u2033 _dynamic_attributes=\u201dbutton_url\u201d _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/mister-zimi-2.webp\u201d title_text=\u201dmister-zimi-2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d2_3,1_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d2_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dHow Mister Zimi\u2019s growth and fulfillment journey are heading in the right direction, together\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh2\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>From manual processes and printing, via a 3PL, and finally to warehouse bliss. Getting fulfillment right every time has been a journey of discovery for the Australian fashion brand, as it is for so many growing companies.\u00a0<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dThe background:\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>Mister Zimi was created by husband and wife team Zoe and Jimi Paul just over 10 years ago. They designed a label that champions the easy-going aesthetic. It all began in Bali, but since the company has grown and expanded, the team now reside in Byron Bay. The style is inspired by the 70s, with patterns and prints from different locations and cultures around the world. Mister Zimi offers versatile and trans-seasonal dressing that asserts \u2018summer is in style all year round.\u2019\u00a0<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dConsistent growth:\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>The unique Australian brand quickly grew in popularity. What started as a production of two collections per year (winter and summer) quickly increased to seven annual collections. This growth resulted in the opening of multiple brick-and-mortar stores on the East Coast of Australia and a transition into a custom, modern office space in Melbourne, ten times larger than their original HQ.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dLife before Peoplevox:\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>Mister Zimi had never previously used a WMS. With a popular ecommerce presence, all orders were being processed through Shopify and shipping provider <a href=\"https:\/\/starshipit.com\/\">Starshipit<\/a>, with the addition of the <a href=\"https:\/\/apps.shopify.com\/stocky\">Stocky app<\/a> for some inventory management. However, this had always been a headache, especially during busier periods. All the orders were printed onto paper picklists, inventory control was impossible and inaccurate, and major inefficiencies affected every step of the fulfillment chain.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dThe warehouse move:\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>At the beginning of 2019, the team moved from a small two-story warehouse which was on top of a shop on a main road, to a new premise that was 10x the size. With all the stock being moved, Mister Zimi\u2019s warehouse team initially decided to take on the services of a 3PL, without any prior knowledge or experience of the type of technology available for them to use and maintain control themselves.<\/p>\n<p>This loss of control was an immediate extra pain to the business, just when they thought they\u2019d be moving on from fulfillment headaches. The process of passing on inventory control, and even the handling of the orders themselves as they came in through Shopify, was extremely challenging, and not up to the standards or ease they were expecting.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dEvaluating a real WMS:\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>Leading shipping platform for Australia and New Zealand Starshipit recommended that Mister Zimi evaluate the Peoplevox warehouse management system, having decided to commit to the challenge of taking back control of their fulfillment, move away from the 3PL, and invest in their own, in-house technology.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dThe solution:\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>In terms of key business goals, Mister Zimi identified a need for:<\/p>\n<p>Vastly improved efficiency and faster order processing<br>Inventory and stock control, between the warehouse, website and retail stores<br>Customer service improvement, as customers were receiving items incorrectly, late, or sometimes not at all.<br>There was one other major factor during this consideration stage. The business had a hard deadline of 6 weeks for the go-live, and needed a system to be up and running within that timeframe.<\/p>\n<p>After an intense 5-week implementation and onboarding process, Mister Zimi went live with Peoplevox in September 2019, and haven\u2019t looked back.<\/p>\n<p>[\/et_pb_text][et_pb_testimonial author=\u201dMorgan Olszak \u201d job_title=\u201dWarehouse Manager \u201d company_name=\u201dMister Zimi\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/color-icon_misterzimi.svg\u201d quote_icon=\u201doff\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>It can be daunting and you may have doubts about how you and everyone else will adjust, but the system is so simple, everything works and our staff picked up on the pick and pack process quickly.<\/p>\n<p>[\/et_pb_testimonial][et_pb_heading title=\u201dThe Results \u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n<p>The Byron Bay multi-channel retailer has seen a dramatic overhaul in its order fulfillment.<\/p>\n<ul>\n<li>Elimination of cancelled orders due to inventory control failings and stock issues<\/li>\n<li>Much faster order processing times<\/li>\n<li>Efficient order picking and packing<\/li>\n<li>Fast and accurate goods in<\/li>\n<li>Wholesale improvements to the warehouse operation<\/li>\n<\/ul>\n<p>These changes have had a direct impact on Mister Zimi\u2019s relationship with its customers. They now receive many compliments and five-star reviews, on how quickly orders are being processed and received.<\/p>\n<p>Collection launches are the busiest times for the brand. Prior to Peoplevox, Mister Zimi suffered from delays and frustrated customers during these times. Successfully negating these was a crucial element of the business case for implementing the WMS.<\/p>\n<p>Moreover, fulfillment accuracy for online orders has tightened considerably. Mister Zimi\u2019s paper printing and the ensuing human error are now a distant memory. The system has also allowed the brand to fast-track orders for specific customers (in the case that customer needs the item urgently for example), as well as edit or cancel orders prior to dispatch. This adds great value to the overall shopping experience. Finally, Mister Zimi have taken great pride in processing an order before the midday, even if it comes in at 11:59am.<\/p>\n<p>[\/et_pb_text][et_pb_testimonial author=\u201dMorgan Olszak \u201d job_title=\u201dWarehouse Manager \u201d company_name=\u201dMister Zimi\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/color-icon_misterzimi.svg\u201d quote_icon=\u201doff\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>Peoplevox has allowed us to use our space more efficiently. Previously there was no method to the madness but now we have great logic with the system.<\/p>\n<p>[\/et_pb_testimonial][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/mister-zimi-2-1.webp\u201d title_text=\u201dmister-zimi-2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][et_pb_heading title=\u201d \u201cAs a company who is growing every day, Peoplevox helps us achieve more and more with each and every season\u201d\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>Across the busy December period, Peoplevox enabled Mister Zimi to dispatch more orders than \u201cwe ever thought possible\u201d and broke all existing records. Having been well aware of the potential for issues and delays at Peak, and suffered at the hands of their growing demand over the last few years, collection launches are now seen as a great chance to grow the business further, with a system in place to handle ever-increasing demand and volume. With five retail stores across East Coast Australia alongside a flourishing ecommerce site, the future is exceptionally bright for Mister Zimi.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u201d1_3\u2033 module_class=\u201dlight-section\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_code _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<img src=\"https:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/color-logo_misterzimi.svg\" alt=\"color logo misterzimi\" class=\"logo-img\" loading=\"lazy\" decoding=\"async\">[\/et_pb_code][et_pb_code _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_code][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Vertical<\/strong><\/span><br>Apparel &amp; Fashion<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Software Integrated<\/strong><\/span><br>Shopify &amp; Starshipit<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Region<\/strong><\/span><br>APAC<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Company Size<\/strong><\/span><br>Scale Up<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover how Mister Zimi replaced 3PL and paper-picklists with Peoplevox WMS \u2014 improving inventory control, accelerating order fulfilment, and handling growth seamlessly. 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