{"id":242532,"date":"2025-09-17T13:50:22","date_gmt":"2025-09-17T13:50:22","guid":{"rendered":"https:\/\/www.peoplevox.com\/?post_type=success-story&#038;p=242532"},"modified":"2025-10-07T13:57:26","modified_gmt":"2025-10-07T13:57:26","slug":"lorna-jane","status":"publish","type":"success-story","link":"https:\/\/www.peoplevox.com\/en-us\/success-story\/lorna-jane\/","title":{"rendered":"Lorna Jane: Increasing Pick Rates by 35%"},"content":{"rendered":"<p>[et_pb_section fb_built=\u201d1\u2033 module_class=\u201dcpts-h1s-h2-text-button-image dark-gradient-section gradient-btt\u201d _builder_version=\u201d4.27.4\u2033 locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d1_2,1_2\u2033 make_equal=\u201don\u201d _builder_version=\u201d4.27.4\u2033 background_size=\u201dinitial\u201d background_position=\u201dtop_left\u201d background_repeat=\u201drepeat\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dLorna Jane\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>Building a global logisitics network with Peoplevox WMS at the core<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u201d@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUxNCJ9fQ==@\u201d button_text=\u201dTalk to Us\u201d _builder_version=\u201d4.27.4\u2033 _dynamic_attributes=\u201dbutton_url\u201d _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/lorna-jane.webp\u201d title_text=\u201dlorna-jane\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d2_3,1_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d2_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dFitness royalty playing on a global scale \u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh2\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>Lorna Jane is one of the most recognisable Aussie brands around. The company has gone from strength to strength, starting up as a small niche market entrant serving the female gym-goers of the local area. Now, just a few years later, it emerges as a key player in the global landscape for activewear, selling across the Asia Pacific and European regions.<\/p>\n<p>Theirs is a complex and sophisticated logistics operation, with both ecommerce and physical retail presence in multiple markets. A China-based distribution centre runs as the core operating hub for all direct-to-store fulfillment and replenishment, and this works alongside three regional warehouse facilities for ecommerce orders serving local markets. These are the three warehouses that have Peoplevox running as their direct-to-consumer WMS. Separating out the operational landscape of the business in this way allows Lorna Jane to divide out focus areas with purpose-built solutions, rather than trying to combine efforts with a clunky all-in-one set up.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dGetting Started\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>That\u2019s the setup now, but let\u2019s wind back the clock and look at what Lorna Jane was in the market for when it came to a purpose-built system for their ecommerce fulfilllment centres. Lorna Jane had a very basic analogue system running their warehouses and needed a digital, tech-first approach to transform their work and allow them to grow. The company wanted a system to drive increased productivity, measure those improvements, and track progress in the short and longer terms.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dKey areas of focus were:\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<ul>\n<li>Is it scalable to see us through numerous years of growth?<\/li>\n<li>Is it a global solution, a platform that will work in all the markets we are in now as well as future regions?<\/li>\n<li>Are we building a strategic partnership with a vendor for long-term shared growth, rather than just installing some software like a one-off transaction?<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_testimonial author=\u201dDanny Hancock \u201d job_title=\u201dGlobal Operations Director \u201d company_name=\u201dLorna Jane\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/Danny-Hancock-Lorna-Jane.webp\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d quote_icon=\u201doff\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<\/p>\n<p>The hardest challenge is building out the architecture of it all, both physically and system wise.Since putting in Peoplevox, the whole thing has really found its legs in the last 12 months. We found the harmony and balance with all the right players to make it come together.<\/p>\n<p>[\/et_pb_testimonial][et_pb_heading title=\u201dResults with Peoplevox in place:\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n<ul>\n<li><strong>\u201cPhenomenal, streamlined inbound goods receipt.\u201d<\/strong> The system drives productivity and accountability within the team, ensuring the most crucial part of the inventory management process, Goods-In, is carried out with 100% accuracy. This leads to perfect fulfillment processes downstream through pick and pack.<\/li>\n<li><strong>Optimised picking.<\/strong> Putting in Peoplevox gave the warehouse a 35% increase in picking productivity straight out of the gate. Before, team members walked 10-15 aisles for every pick run; now, they only walk 2 or 3 to collect the same amount of orders\/items.<\/li>\n<li><strong>Visibility into a global operation.<\/strong> While Ops Director Danny can only be in one place at one time, with multiple DCs running worldwide, Peoplevox allows him to monitor and report on activity everywhere. The large teams in place are empowered to carry out their day-to-day tasks, with management able to check in at both micro and macro-level performance.<\/li>\n<li><strong>\u201cNever miss a beat.\u201d<\/strong> With vast increases in productivity and efficiency, the team removes a legacy issue of not fulfillling orders within specific delivery windows and missing deadlines for customer promises. On top of this, they can handle more order volume with fewer people, which proves particularly helpful when staff are on split shifts or need to remain distanced.<\/li>\n<li><strong>Scaling up with ease.<\/strong> Each warehouse around the world is seeing more order volume month over month, and in particular, the New Zealand warehouse is going through a massive growth phase. Lorna Jane can scale up the operation without re-writing any processes or changing how it works. It\u2019s now a simple case of adding additional licenses, turning on additional barcode scanners, and training up the new staff, which, due to the system\u2019s ease of use, is something they can do in 10 minutes.<\/li>\n<li><strong>Tight integration with Starshipit<\/strong> for global warehouse and shipping capability. Starshipit is a crucial partner in the tech stack for Lorna Jane \u2013 you can read up on Starshipit\u2019s work with Lorna Jane on their website.<\/li>\n<\/ul>\n<p>Looking ahead, Danny and the team are excited about the future of the business and feel safe that the tech stack they now have in place will see them through for the long run. Danny confidently states: \u201cI know that we could double in size quite easily and still be very sound within the system.\u201d<\/p>\n<p>[\/et_pb_text][et_pb_testimonial author=\u201dDanny Hancock \u201d job_title=\u201dGlobal Operations Director \u201d company_name=\u201dLorna Jane\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/Danny-Hancock-Lorna-Jane.webp\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d quote_icon=\u201doff\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<\/p>\n<p>Last year, I remember on Black Friday, everyone was walking out of the warehouse, sweating, totally wrecked. We were all exhausted, and I\u2019d been running around the office asking all team members, regardless of department, to come down and help in the warehouse as we were so overwhelmed. Then this year, things felt odd. In fact, I was starting to second-guess the numbers\u2026 are we really that far ahead and on target? The newfound productivity we gained meant the operation was a breeze. Honestly, it was an absolute pleasure, and all the hard work we\u2019d put in to get to this point had come to fruition at our busiest time. We cruised through and still pumped out significantly more orders than the previous year. We\u2019d had the nightmares before, but this time, it was kinda fun!<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=\u201d1_3\u2033 module_class=\u201dlight-section\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_code _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<img src=\"https:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/color-logo_lornajane.svg\" alt=\"color logo lornajane\" class=\"logo-img\" loading=\"lazy\" decoding=\"async\">[\/et_pb_code][et_pb_code _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_code][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Vertical<\/strong><\/span><br>Apparel &amp; Fashion<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Software Integrated<\/strong><\/span><br>Shopify, Comestri, Starshipit, Netsuit<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Region<\/strong><\/span><br>APAC<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Company Size<\/strong><\/span><br>Scale Up<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>See how Lorna Jane scaled globally with Peoplevox WMS \u2014 improving inbound accuracy, boosting picking speed by 35%, and running fulfillment with fewer resources. 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