{"id":242524,"date":"2025-09-17T13:08:04","date_gmt":"2025-09-17T13:08:04","guid":{"rendered":"https:\/\/www.peoplevox.com\/?post_type=success-story&p=242524"},"modified":"2025-10-07T13:43:14","modified_gmt":"2025-10-07T13:43:14","slug":"goodfair","status":"publish","type":"success-story","link":"https:\/\/www.peoplevox.com\/en-us\/success-story\/goodfair\/","title":{"rendered":"Goodfair: Cutting Down a Huge Backlog to Get Back on Track"},"content":{"rendered":"

[et_pb_section fb_built=\u201d1\u2033 module_class=\u201dcpts-h1s-h2-text-button-image dark-gradient-section gradient-btt\u201d _builder_version=\u201d4.27.4\u2033 locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d1_2,1_2\u2033 make_equal=\u201don\u201d _builder_version=\u201d4.27.4\u2033 background_size=\u201dinitial\u201d background_position=\u201dtop_left\u201d background_repeat=\u201drepeat\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dGoodfair\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

Warehouse Management System clears order surge backlog<\/p>\n

[\/et_pb_text][et_pb_button button_url=\u201d@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUxNCJ9fQ==@\u201d button_text=\u201dTalk to Us\u201d _builder_version=\u201d4.27.4\u2033 _dynamic_attributes=\u201dbutton_url\u201d _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/goodfair.webp\u201d title_text=\u201dgoodfair\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d2_3,1_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d2_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dNo new things \u2013 just a viral success story that created the need for a total logistics transformation!\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh2\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

Founded in 2018, Houston-based Goodfair is revolutionizing the way people shop with the first-ever true online thrift experience. Every preloved item is a fraction of the cost of buying new and the team hand-selects each piece into a one-of-a-kind themed bundle.<\/p>\n

Goodfair implemented Descartes Peoplevox\u2122 ecommerce warehouse management system (WMS) to automate, streamline, and scale its order fulfillment processes to meet the escalating demand for its unique themed mystery bundles of secondhand clothing. By eliminating paper-based practices, the cloud-based WMS increased fulfillment by 700% and tightened inventory control while elevating the customer experience by reducing time to ship and ensuring order accuracy<\/p>\n

[\/et_pb_text][et_pb_heading title=\u201dChallenge: Manual processes create massive backlog and disgruntled customers\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

With its atypical procurement process, Goodfair has unique fulfillment and inventory management challenges. The online retailer acquires large (100-150 lbs) bales of donated clothing from textile recycling centers. After unpacking the bales and sorting clothes in its 40,000-sq.ft. warehouse, pieces are transported 150 yards to a second warehouse to be folded, racked, picked, and packed into one-of-a-kind bundles. After a viral social media video drove sales to unprecedented heights overnight\u2014rising from revenues of ~$800\/day to $500,000 in 24 hours\u2014the company realized its paper-based pick-and pack process could not keep pace with accelerating volumes. Manual warehouse practices crumbled under the weight of the sheer volume of customer orders, creating a 14,000-order backlog as sales continued to pour in, leaving customers in the dark and waiting weeks for their orders.<\/p>\n

[\/et_pb_text][et_pb_heading title=\u201dSolution: Automate key processes, remove paper picking and ramp up capability across the team\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n

With the aim of streamlining and accelerating its ecommerce order fulfillment process, Goodfair deployed the cloud-based Descartes Peoplevox ecommerce WMS in March 2021, increasing efficiency, boosting picking productivity, and improving visibility into inventory to enhance the customer experience. Peoplevox, integrated into the Shopify ecommerce platform by partner Patchworks, enabled Goodfair to quickly whittle down the backlog to manageable levels by shipping product within a week of receiving an order, instead of making customers wait up to eight weeks.<\/p>\n

Within two months of deploying Descartes Peoplevox, Goodfair increased its warehouse speed dramatically, with six pickers now able to ship 500-800 orders on average per day, up from 200 orders previously. \u201cAt our fastest, we can ship 1,600 orders out in a day, compared with our previous record without the WMS of 700 orders,\u201d noted Merket. In addition, the inventory team uses Peoplevox on Android phones to enter items into stock, tightly controlling inventory management. \u201cThe item counts flow into Shopify, so what customers see is what we actually have on hand,\u201d said Merket. \u201cThis seems so basic but was revolutionary for us.\u201d Previously, employees were processing orders in the dark, guessing at which garments they thought needed priority. \u201cWith the Descartes system, we can run \u2018need to be processed\u2019 reports of priority items several times a day, synced with Shopify orders, to help get shipments out the door faster,\u201d added Merket.<\/p>\n

[\/et_pb_text][et_pb_testimonial author=\u201dRyan Merket \u201d job_title=\u201dHead of Product and Engineering \u201d company_name=\u201dGoodfair\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/color-icon_goodfair.svg\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d quote_icon=\u201doff\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<\/p>\n

The Descartes solution has completely transformed our warehouse operations. We used to manually print out orders, use a
highlighter for each order, and find the clothes on the rack at the location and hopefully we had the inventory to fulfill those orders.<\/p>\n

[\/et_pb_testimonial][et_pb_heading title=\u201dThe Results\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n