{"id":242486,"date":"2025-09-17T09:25:37","date_gmt":"2025-09-17T09:25:37","guid":{"rendered":"https:\/\/www.peoplevox.com\/?post_type=success-story&#038;p=242486"},"modified":"2025-10-08T07:12:30","modified_gmt":"2025-10-08T07:12:30","slug":"blue-bungalow","status":"publish","type":"success-story","link":"https:\/\/www.peoplevox.com\/en-us\/success-story\/blue-bungalow\/","title":{"rendered":"Blue Bungalow: Reliance on Manual Processes Swapped for Trust in Automation"},"content":{"rendered":"<p>[et_pb_section fb_built=\u201d1\u2033 module_class=\u201dcpts-h1s-h2-text-button-image dark-gradient-section gradient-btt\u201d _builder_version=\u201d4.27.4\u2033 locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d1_2,1_2\u2033 make_equal=\u201don\u201d _builder_version=\u201d4.27.4\u2033 background_size=\u201dinitial\u201d background_position=\u201dtop_left\u201d background_repeat=\u201drepeat\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dSuccess Story: Blue Bungalow\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>The mission to transform their warehouse into a fast, accurate fulfillment powerhouse.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u201d@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUxNCJ9fQ==@\u201d button_text=\u201dTalk to Us\u201d _builder_version=\u201d4.27.4\u2033 _dynamic_attributes=\u201dbutton_url\u201d _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_button][\/et_pb_column][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/blue-bungalow-2.webp\u201d title_text=\u201dblue-bungalow-2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row column_structure=\u201d2_3,1_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d2_3\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dBlue Bungalow\u2018s mission to transform their warehouse into a fast, accurate fulfillment powerhouse\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh2\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>We leapt at the chance to sit down with <a href=\"https:\/\/www.linkedin.com\/in\/monique-toohill-ab6557151\/?originalSubdomain=au\">Monique Toohill<\/a> \u2013 Blue Bungalow\u2019s Operations Specialist \u2013 who has spent time across pretty much every team and function in the business over her 5 year tenure. She\u2019s well placed to give us the lowdown on BB\u2019s early days as a women\u2019s fashion brand selling online, how the company grew across Australia and some of the pains and challenges on that journey. Ultimately, we\u2019ll discuss how bringing Peoplevox in as their warehouse management system has gone a long way to transforming the business into an fulfillment powerhouse.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dSo where did our journey together start?\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>How a lot of these go\u2026 pain points in the warehouse. Specifically, a lot of room for errors with manual warehouse processes and paper-based picking, challenging onboarding of new staff, and a lack of scalability in the operation.<\/p>\n<p>\u2018We were a classic paper-based operation. For every single order, a piece of paper with the items would be printed out, and a shipping label would get stapled to it. Then, we were sending our team members around the warehouse to try and find the items for that one order, one at a time. As a growing ecomm business that stocks a wide number of SKUs, it was impossible to keep on top of our accuracy, and the number of errors going out was concerning.<\/p>\n<p>Whether it was a miscount at goods-in that meant the wrong number of units were listed online, sticking the wrong label with the wrong order just before shipping out, or anything in between, mistakes were quickly piling up.<\/p>\n<p>We had to have an experienced staff member double checking every single order before it went out. In some cases this would take precedent over a whole day\u2019s normal work. And that was before it went to the packing person, who would check again. There were three separate opportunities to check the accuracy of an order, and yet we were still finding errors daily.\u2019<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201d As Blue Bungalow found out, throwing more and more people at the problem doesn\u2019t make it go away.\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>\u2018It would take as long as 4 months for anyone new joining the business to be even remotely \u2018useful\u2019 within the warehouse, slowly obtaining the knowledge required to be effective and find items first time. We didn\u2019t exactly make it easy for people. The level of detail on locations could be as vague as \u2018that dress is somewhere in the back right corner, maybe on the third or fourth shelf?!\u2019.<\/p>\n<p>When brands operate in this way, it\u2019s not just the individual order errors that add up to harm your business. If you don\u2019t know how much stock you\u2019ve got, there\u2019s a good chance that you could be overselling, underselling, having inaccurate inventory available on your website, or worse, missing out on sales opportunities.<\/p>\n<p>[\/et_pb_text][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/blue-bungalow-2.webp\u201d title_text=\u201dblue-bungalow-2\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][et_pb_testimonial author=\u201dMonique Toohill \u201d job_title=\u201dOperations Specialist \u201d company_name=\u201dBlue Bungalow\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/color-icon_bluebungalow.svg\u201d quote_icon=\u201doff\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>It would take as long as 4 months for anyone new joining the business to be even remotely \u2018useful\u2019 within the warehouse. Obtaining the knowledge required to be effective and find items first time took too long. We didn\u2019t exactly make it easy for people: the level of detail on locations could be as vague as \u2018that dress is somewhere in the back right corner, maybe on the third or fourth shelf ?!<\/p>\n<p>[\/et_pb_testimonial][et_pb_heading title=\u201dWarehouses are the beating heart of customer experience \u2013 for better or for worse\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n<p>As someone who has worn most of the hats at the company, Monique knows first-hand what letting a customer down feels like.<\/p>\n<p>\u2018The last mile is what the customer remembers. When they\u2019re calling you, asking about a top they\u2019ve ordered for an event, or a dress for a funeral, and you can\u2019t even find the stock, it\u2019s terrible. We work with a more mature client base and word of mouth is everything. If your friend says to you \u2018don\u2019t shop there, I had a poor experience\u2019, you\u2019re not going to double check the reviews, it\u2019s straightforward \u2013 you just won\u2019t shop there. So even with an overall great review base, one mistake can cost you two customers.\u2019<\/p>\n<p>Our partners <a href=\"https:\/\/starshipit.com\/partner\/peoplevox-app\">Starshipit<\/a>, whom Blue Bungalow use as a shipping platform, introduced the retailer to Peoplevox after discussing some of these problems. The appeal, initially, was the idea of a warehouse system that would integrate with their current tech stack (Shopify and Starshipit) and enhance their processes to increase efficiency, accuracy and productivity in the warehouse. After our initial consultation with our team, we arrived at two crucial goals for a Peoplevox WMS Implementation:<\/p>\n<ul>\n<li>Increase accuracy across the fulfillment operation and feed that into the wider business.<\/li>\n<li>Create a more scalable environment in terms of hiring, growth opportunity and efficiency.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_image src=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/blue-bungalow.webp\u201d title_text=\u201dblue-bungalow\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_image][et_pb_heading title=\u201dImplementing Peoplevox at Blue Bungalow\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d sticky_enabled=\u201d0\u2033]<\/p>\n<p>With the combination of Blue Bungalow\u2019s hypergrowth over the past few years and their previous reliance on paper-based fulfillment, having the Peoplevox team on their side to lend their experience and \u2018train as you go\u2019 was a crucial value-add for the implementation of the WMS Project.<\/p>\n<p>\u2018Witold and Blazej were a dream to work with. I was across the entire implementation, but as someone with no previous WMS experience, Peoplevox was so helpful. You guys were able to share best practice and examples from similar companies that you\u2019d worked with, and I could help to align those ways of working with what we really needed as a business, what made sense and what didn\u2019t.\u2019<\/p>\n<p>The project overlapped with a transition from the existing warehouse to a brand new one that was twice the size. With a blank canvas like this, it meant we could really stretch our consultative muscles, and our input covered areas like warehouse design, aisle and row layout, bin locations and pack bench set-up, as well as the software side of things.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dTransformation from Day One\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>Hit March 2020, and we\u2019re going live. Users trained, platform set up, inventory locked and loaded. Monique\u2019s initial feedback?<\/p>\n<p>\u2018There was an instant reduction in that error rate. It was so good to get away from the paper-based approach. Before, I spent 30 mins, 3 days a week checking inventory and suspicious \u2018out of stocks\u2019, whereas with Peoplevox in, we can trust the system and we actually know where everything is.\u2019<\/p>\n<p>Instead of tackling their fulfillment operation with a staple gun and a fresh box of printer paper, the team were now equipped with Android scanners, automated and digital pick lists, and 100% confidence. Any potential mistake would now be stopped in its tracks by the signature Peoplevox BEEP that only lets you carry on your action when you\u2019ve scanned the right barcode for the right items and the right order.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dTracking progress with warehouse productivity data\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>As a self-proclaimed Excel enthusiast, Monique was keen to use Peoplevox data to understand exactly what was going on in the operation from a people and time management perspective. Drilling into metrics like picks per person per hour, and parcels shipped per day, she was able to draw up some true Key Performance Indicators based on the company\u2019s new, realistic performances.<\/p>\n<p>The team can now correlate how many orders they need to fulfill with how many work hours that should take up, and staff accordingly with precision. This stops you deploying more staff than you need on any given shift. This helps to keep costs down, but also encourages positive performance and identifies where team members might need support. Workshops and training opportunities are provided if and when the expected productivity isn\u2019t quite met.<\/p>\n<p>\u2018We can see how many hours we\u2019ve lost or gained versus our typical performances. We know what our operating standard should be, so it\u2019s very clear cut and unbiased now, in terms of staff development and training.\u2019<\/p>\n<p>[\/et_pb_text][et_pb_heading title=\u201dScaling up for big days becomes a challenge the brand embraces\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d title_level=\u201dh3\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>\u2018The nature of our industry, the women\u2019s fashion ecomm world, means demand can be variable and surprises can happen. We\u2019ve had a couple of exciting examples that really show the Peoplevox difference. When one of our influencer\u2019s posts get more traction than we\u2019re expecting, sudden spikes in orders must be dealt with there and then, without any time to prep. Recently, someone went on Australian TV wearing one of our hats. Suddenly there was a huge influx of hat orders, 50x more than we\u2019re used to for that type of product. Peoplevox meant the warehouse didn\u2019t have to panic, and we could pick and pack them all no problem. The hardest part was finding and assembling enough hat boxes to ship them all out in! Before having a WMS, if that kind of thing happened, we\u2019d simply not get the orders out in a timely manner, and a whole hoard of new customers would be disappointed.<\/p>\n<p>Having that \u2018warehouse-first\u2019 mentality went a long way to making this project, and the ongoing commitment to fulfillment excellence, so successful.<\/p>\n<p>\u2018Our Head of eCommerce, who was the decision maker on the technology, understands the market really well. We know just how important that last mile, delivery and fulfillment, can be. It\u2019s all in the warehouse. We realised fast, accurate customer experience is not just a \u2018nice to have\u2019 \u2013 it\u2019s an expectation. Your customers are your best, most reliable and most authentic advocates, and we want to do everything we can for them.\u2019<\/p>\n<p>[\/et_pb_text][et_pb_testimonial author=\u201dMonique Toohill \u201d job_title=\u201dOperations Specialist \u201d company_name=\u201dBlue Bungalow\u201d portrait_url=\u201dhttps:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/color-icon_bluebungalow.svg\u201d quote_icon=\u201doff\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d locked=\u201doff\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p>With Peoplevox, you don\u2019t need to know every single detail about our product or have worked in our warehouse for years to know where anything is. I can bring someone into the operation, they bring value almost straight away on simple processes like picking, and I can have them capable enough to supervise dispatch within 4-6 weeks. The speed with which we can onboard new staff has been an absolute gamechanger<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=\u201d1_3\u2033 module_class=\u201dlight-section\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_code _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<img src=\"https:\/\/www.peoplevox.com\/wp-content\/uploads\/2025\/09\/color-logo_bluebungalow.svg\" alt=\"color logo bluebungalow\" class=\"logo-img\" loading=\"lazy\" decoding=\"async\">[\/et_pb_code][et_pb_code _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][\/et_pb_code][et_pb_text _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Vertical<\/strong><\/span><br>Women\u2019s Clothing<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Software Integrated<\/strong><\/span><br>Shopify + Starshipit<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Region<\/strong><\/span><br>Australia<\/p>\n<p><span style=\"color: #009ceb;\"><strong>Company Size<\/strong><\/span><br>Scale-up<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Blue Bungalow turned paper-based chaos into confidence with Peoplevox WMS\u2014cutting errors, speeding onboarding, and scaling fulfillment with accuracy. 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