{"id":244199,"date":"2025-12-15T12:33:42","date_gmt":"2025-12-15T12:33:42","guid":{"rendered":"https:\/\/www.peoplevox.com\/?p=244199"},"modified":"2025-12-15T12:33:45","modified_gmt":"2025-12-15T12:33:45","slug":"future-of-returns-with-swanky-and-starshipit","status":"publish","type":"post","link":"https:\/\/www.peoplevox.com\/en-us\/blog\/future-of-returns-with-swanky-and-starshipit\/","title":{"rendered":"The Future of Returns in Ecommerce, According to Descartes, Swanky, and Starshipit"},"content":{"rendered":"\n[et_pb_section fb_built=\u201d1\u2033 theme_builder_area=\u201dpost_content\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d][et_pb_row _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d type=\u201d4_4\u2033 theme_builder_area=\u201dpost_content\u201d][et_pb_heading title=\u201dKey Takeaways\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033 title_level=\u201dh2\u2033][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<ul>\n<li>We gathered three seasoned industry experts from Swanky, Starshipit, and Descartes to discuss trends and innovations in the <a href=\"https:\/\/www.peoplevox.com\/feature\/returns\/\">returns management<\/a> space in 2025.<\/li>\n<li>Returns management in 2025 will depend on how well retailers use data and automation to reduce friction, control costs, and protect margins during high-volume periods like post-Peak.<\/li>\n<li>Brands that treat returns as part of the end-to-end fulfilment strategy, not a separate afterthought, will be better positioned to resell stock faster, retain customers, and scale sustainably.<\/li>\n<\/ul>\n<p>Drowning in a sea of returns post Peak? Unsure how to set a strategy that balances customer service with profitability for your brand? No problem. These three experts have plenty of insights to share.<\/p>\n<p>Contributors to this blog post include:<\/p>\n<ul>\n<li><strong>Sean Clanchy<\/strong>, Managing Director of<span>\u00a0<\/span><a href=\"https:\/\/swankyagency.com\/\">Swanky\u2019s<\/a><span>\u00a0<\/span>Australia and New Zealand (ANZ) office, a full-service Shopify Plus agency dedicated to helping brands scale.<\/li>\n<li><strong>Hakan \u2018Hawk\u2019 Steele<\/strong>, Partner Manager at<span>\u00a0<\/span><a href=\"https:\/\/starshipit.com\/\">Starshipit<\/a>, ANZ\u2019s leading integrated shipping and returns platform.<\/li>\n<li><strong>AJ Lockington<\/strong>, Marketing Director for<span>\u00a0<\/span><a href=\"https:\/\/www.descartes.com\/solutions\/ecommerce-shipping-fulfillment\">Ecommerce Solutions<\/a><span>\u00a0<\/span>at Descartes.<\/li>\n<\/ul>\n<p>We discussed the challenges and opportunities of managing ecommerce returns, particularly during the holiday season, the mismatch between consumer demands and operational realities, and finally the trends we are likely see in the space moving into 2025.<\/p>[\/et_pb_text][et_pb_divider _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033][\/et_pb_divider][et_pb_heading title=\u201dTable of Contents\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033 title_level=\u201dh3\u2033][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<ol>\n<li><a href=\"#WhyAreReturnsSuchaRelevantIssue\">Why Are Returns Such a Relevant Issue?<\/a><\/li>\n<li><a href=\"#AligningCustomerExpectations\">Aligning Customer Expectations with Operational Realities<\/a><\/li>\n<li><a href=\"#WhatCanRetailersDo\">What Can Retailers Actually Do?<\/a><\/li>\n<li><a href=\"#TrendsWeAreLikelytoSee\">The Trends We Are Likely to See Next<\/a><\/li>\n<li><a href=\"#Big5Takeaways\">Our Big 5 Takeaways<\/a><\/li>\n<li><a href=\"#HowToFixYourHolidayHangover\">How To Fix Your Holiday Hangover \u2013 Watch the Conversation in Full<\/a><\/li>\n<li><a href=\"#FAQs\">FAQs<\/a><\/li>\n<\/ol>[\/et_pb_text][et_pb_heading title=\u201dWhy Are Returns Such a Relevant Issue?\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d title_level=\u201dh2\u2033 hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033 module_id=\u201dWhyAreReturnsSuchaRelevantIssue\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<p>Ecommerce returns, with rates as high as 40%, are a costly challenge for online brands, compared to the 8-10% return rate for in-store purchases. The holiday season magnifies this, with up to 60% of returns occurring after peak shopping periods. Factors driving up the financial burden include:<\/p>\n<ul>\n<li>Rising transportation and labour costs.<\/li>\n<li>High customer expectations set by industry leaders like Amazon.<\/li>\n<li>Liberal return policies and free returns.<\/li>\n<li>\u2018Bracketing,\u2019 purchasing multiple sizes with plans to return some.<\/li>\n<li>Increasing fraudulent returns.<\/li>\n<\/ul>[\/et_pb_text][et_pb_heading title=\u201dAligning Customer Expectations with Operational Realities\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d title_level=\u201dh2\u2033 hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033 module_id=\u201dAligningCustomerExpectations\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<div class=\"et_pb_module et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>Modern customers demand the world when it comes to returns: free returns, extended windows, omnichannel options, instant refunds, and real-time updates. However, retailers face serious hurdles trying to meet these expectations such as legacy IT systems, manual workflows, high reverse logistics costs, and a lack of real-time inventory visibility.<\/p>\n<\/div>\n<\/div>\n<div id=\"WhatCanRetailersDo\" class=\"et_pb_module et_pb_heading et_pb_heading_4 et_pb_bg_layout_\">\n<div class=\"et_pb_heading_container\"><\/div>\n<\/div>[\/et_pb_text][et_pb_heading title=\u201dWhat Can Retailers Actually Do?\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d title_level=\u201dh2\u2033 hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033 module_id=\u201dWhatCanRetailersDo\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<p>The panel highlighted strategies for reducing costs while maintaining customer satisfaction:<\/p>\n<ul>\n<li><strong>Adopt technology<\/strong>: Returns platforms (e.g., Starshipit, Loop) and warehouse systems (e.g., Peoplevox) automate workflows and provide actionable data.<\/li>\n<li><strong>Optimise warehouse operations<\/strong>: Implement paperless processes and train staff to accelerate returns and restocking.<\/li>\n<li><strong>Innovative solutions<\/strong>: \u2018Try before you buy\u2019 models from the likes of<span>\u00a0<\/span><a href=\"https:\/\/trywithmirra.com\/\">Try With Mirra<\/a><span>\u00a0<\/span>and international returns hubs cut shipping costs and improve convenience.<\/li>\n<li><strong>Transparent communication<\/strong>: Keep customers informed with clear updates and flexible refund options.<\/li>\n<li><strong>Analyse returns data<\/strong>: Identify root causes (e.g., unclear product descriptions or sizing issues) and implement improvements.<\/li>\n<\/ul>[\/et_pb_text][et_pb_heading title=\u201dThe Trends We Are Likely to See Next\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d title_level=\u201dh2\u2033 hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033 module_id=\u201dTrendsWeAreLikelytoSee\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<p>The trio move on to identify emerging trends that ecommerce brands could leverage:<\/p>\n<ul>\n<li><strong>Instant refunds<span>\u00a0<\/span><\/strong>to boost loyalty and repeat purchases.<\/li>\n<li><strong>\u2018Try before you buy\u2019<\/strong>: Reduce purchase friction and returns.<\/li>\n<li><strong>Streamlined international returns<\/strong>: Use third-party logistics (3PLs) services to cut costs and improve efficiency.<\/li>\n<li><strong>Circular economy<\/strong>: Invest in repairing, refurbishing, and recycling returns to reduce waste.<\/li>\n<li><strong>Order editing<\/strong>: Allow customers to correct errors pre-shipment, reducing unnecessary returns.<\/li>\n<li><strong>Empowering customers<\/strong>: Self-service options like order edits enhance the experience.<\/li>\n<li><strong>Paperless returns<\/strong>: Boost efficiency and accuracy.<\/li>\n<li><strong>Personalisation<\/strong>: Customised products reduce return rates and enhance brand loyalty.<\/li>\n<\/ul>[\/et_pb_text][et_pb_heading title=\u201dOur Big 5 Takeaways\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d title_level=\u201dh2\u2033 hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033 module_id=\u201dBig5Takeaways\u201d][\/et_pb_heading][et_pb_text _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<ol>\n<li><strong>Returns are both a challenge and an opportunity.<\/strong><span>\u00a0<\/span>Use them to build loyalty through stellar service and communication.<\/li>\n<li><strong>Technology is key to optimising returns.<\/strong><span>\u00a0<\/span>Automation improves efficiency and data-driven insights.<\/li>\n<li><strong><a href=\"https:\/\/www.peoplevox.com\/blog\/ecommerce-warehouse-efficiency\/\">Warehouse efficiency<\/a> is crucial.<\/strong><span>\u00a0<\/span>Quick returns processing supports resale and inventory management.<\/li>\n<li><strong>Innovate to reduce costs and enhance customer satisfaction.<\/strong><span>\u00a0<\/span>Solutions like \u2018try before you buy\u2019 and returns hubs are game-changers.<\/li>\n<li><strong>Future returns processes must prioritise the customer.<\/strong><span>\u00a0<\/span>Flexible options, clear communication, and empowering self-service will drive success.<\/li>\n<\/ol>\n<p><em><strong>\u201cOver $1bn was spent on returns shipping in 2024 alone. That goes to show the size and scale of this right now. And it\u2019s only getting bigger!\u201d<\/strong><\/em><\/p>\n<p>\u2013 Hakan Steele, Partner Manager, Starshipit.<\/p>[\/et_pb_text][et_pb_heading title=\u201dHow To Fix Your Holiday Hangover \u2013 Watch the Conversation in Full\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033 title_level=\u201dh2\u2033 module_id=\u201dHowToFixYourHolidayHangover\u201d][\/et_pb_heading][et_pb_video src=\u201dhttps:\/\/youtu.be\/oXw_rXSTfBk\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033][\/et_pb_video][et_pb_text _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<p>Find out more about Peoplevox\u2019s Starshipit integration<span>\u00a0<\/span><a href=\"https:\/\/www.peoplevox.com\/integration\/starshipit\/\">here<\/a>.<\/p>\n<p><strong><a href=\"https:\/\/www.peoplevox.com\/request-demo\/\">Book a call<\/a><span>\u00a0<\/span>today to learn more about Peoplevox and how its return management features can help your business.<\/strong><\/p>[\/et_pb_text][et_pb_heading title=\u201dFAQs\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d title_level=\u201dh2\u2033 hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033 module_id=\u201dFAQs\u201d][\/et_pb_heading][et_pb_accordion _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033][et_pb_accordion_item title=\u201dHow Can Better Returns Management Improve Warehouse Efficiency?\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d open=\u201don\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<p data-start=\"722\" data-end=\"998\">Well-structured returns processes reduce manual handling, speed up inspection and restocking, and prevent returned items from sitting idle. When returns are processed quickly and accurately, warehouses can recover sellable stock faster and maintain healthier inventory levels.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u201dWhat Role Does Automation Play in Managing High Return Volumes?\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d open=\u201doff\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033]<p data-start=\"1074\" data-end=\"1334\">Automation helps warehouses handle spikes in returns without overwhelming staff. By removing paper-based steps and guiding workflows digitally, teams can process returns consistently, reduce errors, and keep operations moving during peak and post-peak periods.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u201dHow Should Returns Data Be Used to Reduce Future Return Rates?\u201d _builder_version=\u201d4.27.5\u2033 _module_preset=\u201ddefault\u201d theme_builder_area=\u201dpost_content\u201d hover_enabled=\u201d0\u2033 sticky_enabled=\u201d0\u2033 open=\u201doff\u201d]<p>Returns data can highlight recurring issues such as sizing problems, product quality concerns, or misleading descriptions. By feeding these insights back into merchandising, product content, and operations, brands can address root causes and reduce unnecessary returns over time.<\/p>\n<p>\u00a0<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Hear from three industry experts and grasp the latest trends and innovations in the returns management space.<\/p>\n","protected":false},"author":15,"featured_media":243219,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[37],"tags":[47],"class_list":["post-244199","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-warehouse-management-system-wms"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast 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