{"id":15037,"date":"2021-07-09T09:07:22","date_gmt":"2021-07-09T09:07:22","guid":{"rendered":"https:\/\/peoplevoxprod.wpengine.com\/blog\/shiprush-news\/peoplevox-a-huge-step-forward-for-customer-experience\/"},"modified":"2025-10-07T13:01:21","modified_gmt":"2025-10-07T13:01:21","slug":"peoplevox-a-huge-step-forward-for-customer-experience","status":"publish","type":"post","link":"https:\/\/www.peoplevox.com\/en-us\/blog\/peoplevox-a-huge-step-forward-for-customer-experience\/","title":{"rendered":"Peoplevox: ‘A huge step forward for customer experience.’"},"content":{"rendered":"\n[et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_row _builder_version=\u201d4.16\u2033 background_size=\u201dinitial\u201d background_position=\u201dtop_left\u201d background_repeat=\u201drepeat\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 custom_padding=\u201d|||\u201d global_colors_info=\u201d{}\u201d custom_padding__hover=\u201d|||\u201d theme_builder_area=\u201dpost_content\u201d][et_pb_text _builder_version=\u201d4.16\u2033 background_size=\u201dinitial\u201d background_position=\u201dtop_left\u201d background_repeat=\u201drepeat\u201d global_colors_info=\u201d{}\u201d theme_builder_area=\u201dpost_content\u201d]

It\u2019s a real pleasure to welcome The Create Better Group <\/a>to the Descartes\u2019 Ecommerce network as the latest online retailer to implement Peoplevox in their warehouse. With customer transactions in Q1 already +156% v 2020, the Group\u2019s existing WMS and fulfilllment operation was no longer delivering against this heightened customer demand. In order to facilitate further growth, putting Peoplevox in was part of a total warehouse overhaul.<\/p>\n

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Peter Kitchener, COO at Create Better Group, commented:<\/p>\n

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\u201cOur existing WMS was putting barriers in our way. Warehousing is at the heart of our customer experience. Our decision to partner with Peoplevox has helped to improve operations hugely. Peoplevox are a reputable company with a number of large, blue-chip organisations under their wing, and working with them has given us the power to build our brand around scalable fulfilllment.<\/p>\n

The move to Peoplevox was also mapped at the same time as a complete overhaul of our racking system, aided by local company, UK Racking, to utilise our space to the maximum. Working with both companies at the same time allowed me to plan optimal locations, looking at size and quantity of SKUs. We now have more than double the number of pick locations and a bulk pallet storage that can be picked from at both levels. I\u2019m pleased to say that our process can now adapt accordingly to customer demand at a moments notice, which is even more important with ongoing business growth. Peoplevox is a huge step forward from where we were.<\/p>\n

The final piece of the jigsaw the adjustment of our shift patterns from one shift, to two shifts, which will go a long way towards delivering an improved customer experience as we can now dispatch later into the evening.\u201d<\/p>\n<\/blockquote>\n

Establishing some clear goals was key to this project:<\/p>\n