Case Studies / Surfdome

Find out how Surfdome dropped oversells from 30 a day to just 1 out of stock sale in every 40k items sold using Peoplevox.

How this e-tailor dropped oversells from 30 a day to just 1 out of stock sale in every 40k items sold

Fashion & Apparel

WRITTEN BY Darren Stewart /

31 August 2017

About Surfdome London based e-tailer Surfdome sells surf, snow and skate clothing, footwear, accessories and hardware online and delivers to customers in the UK and around the world. In 2010 they were listed as a Fast Track 100 company for their exceptionally quick sales growth in just two years.

I would recommend Peoplevox to any e-tailer because the WMS has been consistently reliable with our vast range of products and high stock holding. It has improved our productivity across the entire operation. Working with the PVX team has been a great journey.
Raj Dhanhoa, Operations Manager

The Challenge

Surfdome stock over 80,000 stock keeping units (SKUs) in their warehouse, all of which are delivered on mixed pallets, cartons or individually. Before Peoplevox, they had to visually identify each item and check it against the delivery note which was taking up a great deal of time and leading to a lot of miscounts. The delay at goods in also meant that items were taking a long time to appear for sale online, which meant missed sales opportunities.

The Solution

Since they were growing so quickly as a business, they needed a warehouse management system that could help them scale up and cope with the demand while maintaining great customer service and Peoplevox became the warehouse management system that were able to provide just that. They were also able to use their own bespoke software for their e-commerce platform and MetaPack for carrier management.

The Results

After implementing the Peoplevox system, Surfdome were able to use barcode scanners at goods in to identify and count all incoming SKUs. This high level of accuracy meant that the number of oversells dropped from 20 to 30 a day to just 1 out of stock sale in every 40,000 items sold. With Peoplevox’s live-to-the-second stock update capability, Surfdome no longer had a delay between goods being received and stock updated on the website for customers to buy.

 

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